Pop-up Store Policies
About Your Purchase
Thank you for supporting Altruism Media, Inc., (dba: Altruism, Inc.). Every purchase helps fund The Maternal and Infant Health (MaIH) Center, which provides prenatal and postpartum care, doula and midwifery support, mental health services, and other essential resources to families in our community. Our products are made to order through our print-on-demand partner, allowing us to offer high-quality merchandise while directing proceeds toward our mission.
Made-to-Order Production
Because each item is printed specifically for you at the time of your order, we are unable to accept returns or exchanges for reasons such as buyer’s remorse, incorrect size selection, or a change of mind. We encourage you to review product descriptions and sizing charts carefully before completing your purchase. Altruism, Inc. is happy to answer any questions we can about the product, please reach out through our contact form at https://altruism-inc.org/contact-us/
Sizing and Product Appearance
We want you to love your purchase. Because all sales are final except in cases of damage or defect, we encourage you to review the size chart on each product page before ordering. Please note that actual product colors may vary slightly from how they appear on your screen because of differences in monitors and display settings.
Shipping and Delivery
Because our products are made to order, please allow additional production time before your order ships. Production typically takes several business days, after which your order is shipped and a tracking number is provided. Delivery times vary based on your location and the shipping method selected at checkout.
Damaged, Defective, or Misprinted Items
We stand behind the quality of our products. If your order arrives damaged, defective, or with a printing error, we will gladly arrange a replacement or refund at no cost to you. To request a replacement or refund, please contact us within 30 days of the delivery date at https://altruism-inc.org/contact-us/ and include the following:
- Your order number
- A description of the issue
- Clear photographs showing the damage, defect, or misprint
Once we verify the issue, we will promptly process a replacement or refund.
Lost or Undelivered Orders
If your tracking information indicates that your order was not delivered, or if your package appears to be lost in transit, please contact us within 30 days of the expected delivery date so we can investigate and resolve the issue.
Incorrect Shipping Information
Orders are shipped to the address provided at checkout. If an order is returned to sender or lost in transit because an invalid address was provided, we will issue a refund of the product price only. Please double-check your shipping details before completing your purchase.
Order Cancellations and Changes
Because production begins shortly after an order is placed, we are unable to guarantee that cancellations or changes can be accommodated. If you need to modify or cancel an order, please contact us as soon as possible, and we will do our best to assist before production begins.
Taxes and Fees
Applicable sales tax is calculated and displayed at checkout based on your shipping destination and current tax regulations. Any taxes shown are added to your order total at the time of purchase. Shipping costs, if applicable, are also calculated and displayed at checkout before you complete your order.
Charitable Contributions
Altruism, Inc. is a registered 501(c)(3) nonprofit organization. Please note that the purchase of merchandise is not a tax-deductible charitable contribution, because you are receiving a product of value in exchange for your payment. If you wish to make a tax-deductible donation, we welcome your gift at https://altruism-inc.org/donate.
Questions
If you have any questions about your order or these policies, please reach out to us at https://altruism-inc.org/contact-us. We are grateful for your support.